Please note that we may change, modify, add and delete these Terms at any time without prior notice. The Terms must be read periodically. By continuing to use this Site after such changes to these Terms, visitors, users or Registered Users ("you" or "user") agree and consent to the changes. If you use any of our other services, then your usage is based on the submission to and acceptance of the terms and conditions applicable to such services.
SCOPE OF OUR SERVICES
Through the Site, Bulgariya provides an online make a reservation (“Services”). Users can make bookings of services provided by hotels or any other service provider (“Vendors”) on the Site. By placing an order through the Site, you will be able to book the, hotel rooms, or other services. We will provide a booking confirmation via email. We reserve the right to refuse the booking for reasons set forth below.
Although we will use our expertise with caution in performing the services, we do not verify, and do not guarantee, that all information provided is accurate, complete, correct or the latest available, and we are not responsible for any errors (including placement and typing errors), obstruction (either because of temporary and/or partial, damage, repair or improvement to the site or otherwise), inaccurate, misleading or false information or non-delivery of information.
Changes in market conditions or circumstances that occur can lead to changes in a short time causing the information provided to be inaccurate or not applicable. In case of any problems, contact customer service and they will assist you.
This Site does not make any representations and should not be construed as making any recommendations or suggestions of the level of service quality or rating of the Vendors listed on the Site. We hereby declare denial of any claims, losses or liability with respect to the quality or status of existing Vendors listed on the Site (who provide airline, hotel or other services). Vendors may be introduced in the form of different classes based on factors including but not limited to their reviews, ratings or any other factors. The given rating is calculated based on automated algorithms that can be updated and changed as per our discretion.
We have the right to not accept any user or booking (or in certain cases cancel the booking confirmation) at our sole discretion and for any cause without giving reasons for the rejection/refusal/cancellation. The reasons for rejecting a user or booking or cancelling a booking confirmation may include but are not limited to: breach of these Terms, trade or economic sanctions by global or national authorities, embargo, prohibitions in regulations, fraud or theft (or indication or suspicion of fraud or theft), suspicion of criminal activity, suspicious ordering, services not being available or no longer being made available by the Vendor, user providing inaccurate, erroneous or misleading information,communications, information or transactions, inappropriate behavior, threats, insults, refusal to provide information, practical impediments, communication difficulties or breakdowns, a Real Mistake (hereinafter described below), history of breaches of these Terms, or being placed on any “black lists” or “watch lists” by governments or international organizations. In case the booking is rejected or cancelled by bulgariya and payment has been made,bulgariya shall reimburse the amount already charged without further charges. We can at anytime delete or remove ("Removed") membership of the user of this Site, either temporarily or permanently. Removed Users are prohibited to attempt using the Site in any other name or through other users (here in after described in the Fraud Prevention Mechanism condition).
In a particular case, we may cancel or reject reservations with respect to the "Real Mistake", which does not depend on where the error originated. A Real Mistake is a fault on the Site (for example, in terms of price) which no reasonable person would consider appropriate or to make business sense. The amount charged shall be reimbursed without further charges in such a case.
By making a booking, order or reservation through the Site, you accept and agree to the terms and conditions of applicable Vendors, including policies regarding cancellation and/or absence, or your specific requests which may be given to the Vendors.Bulgariya is not responsible for any violation of these terms and conditions which are agreed on between the Vendor and the user, or which are based on the user’s specific requests, so please read the Vendors’ terms and conditions carefully.
Regarding refunds, bulgariya Tivatravel may be able to withhold or take part of the amount paid to reimburse the costs that have been incurred in connection with the cancellation.
In the event of any special requests (for example: rooms to be easily accessible by wheelchair, wheelchair assistance at the time of delivery of the ticket, change of name, change of date, adding “frequent flyer” points or equivalent), the user can insert the request when making a booking on the Site or contact the Vendor directly (as applicable). The request will be addressed at the Vendor’s and Bulgariya’s discretion, based on availability and other factors.
By displaying particular destinations, Bulgariya does not represent or warrant that travel to such points is advisable or risk-free and Bulgariya must not be held liable for damages or losses that may result from travel to such destinations. Under no circumstances shall Bulgariya be held liable for any adverse incidents occurring during your trip or your stay. You are personally responsible for the selection of travel, travel route and destination, for the entire duration of your trip. Bulgariya is not responsible for any loss that occurs when you fail to bring required travel documents, such as your passport
PRICE AND PROMOTION
We may offer lower prices and/ or promotions from time to time. Please note that these may involve different conditions and requirements as it relates to booking and refund policies
ADDITIONAL CHARGES & REFUNDS
Each price listed on the Site is only available with certain conditions and these prices may change depending on the availability of booking, length of booking and/or other factors. Available prices can include additional taxes and other charges, but in certain circumstances it may not include taxes and service charges; The user agrees that they are responsible for verifying the total cost to be paid and other terms and details when the confirmation email is sent. The user must verify the booking on the booking sheet; the user can cancel the booking at any time before the final confirmation is done. Prices shown are detailed so that users can see the amount to be paid, any additional costs due to the use of credit cards or inter-bank fees charged for the shipping fees will be charged to the user. If there is a discrepancy in the amount paid, Bulgariya will provide an email notification of the amount to be paid by the user. In the event that a user cancels the booking before paying in full any existing shortcomings,Bulgariya has sole discretion whether to refund the amount paid or refund an amount reduced by the costs incurred by Bugariya as a result of non-payment of the cost of these shortcomings by users in accordance with procedures prescribed by Bulgariya. If the user has any doubt about the service, the user can contact customer Bulgariya service (during customer service operational hours). For any other cancellations, Bulgariya will work with you to refund amounts already paid by you, reduced by the costs incurred by Bulgariya, e.g. inter-bank transfer fees. Refunds may not be immediate depending on your initial mode of payment. You can contact Bugariya customer service for further details on the estimated duration for receiving your refund and we will assist you as best as we can.
ADDITIONAL CHARGES FROM HOTELS
Please note that all prices for hotel reservations provided through our Site (the “Hotel Price”) are based on your selections, such as for the requested period of stay and number of guests, unless otherwise specified. Hotel room reservation rates are quoted per room and per night. You are responsible for verifying whether your selection and any additional requests or services are reflected in the price displayed on the Site (such as the Hotel Information provided before the final booking confirmation) and/ or in the email-coupon confirmation. Breakfast is usually not included, unless otherwise stated. Hotel resort fees and other mandatory costs (see description below) and local taxes, tourist, or occupancy charges (if any) will be paid by you, and are usually not taken into account in the Hotel Price unless otherwise stated. You are responsible for verifying any explanations or policies provided by the hotel on the Site. Insurance of any kind is not included in the rate, unless otherwise stated. The standard hotel room reservation is for one or two guests; an additional charge will usually be required for an extra bed. The hotel can refuse to accept additional guests if not notified in advance.
Please note that some hotels may charge you a resort fee, but may require additional charges (or the like) to use certain services. The resort fee is usually not included in the Hotel Price; more details will be included in the hotel’s description on the Site. You may also be charged directly by the hotel for products and services including but not limited to: energy surcharge, baggage handling fees, the cost of delivery of newspapers, in-room security costs, travel/tour fees, or the cost for cleaning the rooms under extraordinary circumstances. This practice of additional hotel charges is beyond Bulgariya’s control.
Optional incidental expenses and personal consumption charges (such as those incurred during the Hotel stay) are not usually included in the Hotel Price. Such charges include but are not limited to: parking fees, in-room minibar charges, telephone charges, room service, food and beverage costs, special (gala) dinner costs, movie rentals / movies-on-demand, and Internet usage costs. During certain peak holiday seasons, some hotels may make their special dinners compulsory (such as for the New Year, Christmas, Chinese New Year and other events). Such charges are not included in the room rate, but will be displayed on the booking form. Please refer to more details listed under "Hotel Information", "Requirements Booking", "Cancellation Policy" or similar headings on the Site. If you are unsure whether or not a charge is included in the tariff, please contact our customer service team to clarify.
Certain hotels may add fees for transport or transfer to and from the airport. This is a common practice for travelling between islands (such as the Maldives), in order to reach the hotel. Such transportation is always governed by the hotel, and is offered by or on behalf of the hotel, which is responsible for the transportation service. Traveloka does not arrange any transport and is not responsible for such transport service. You agree that Traveloka is not responsible for the quality, safety, frequency or service level of the transportation services, and for any loss or damage that may result from the use of such transportation services.
some jurisdictions, hotels may be required by law to directly collect occupancy tax or local city tax from guests. Government authorities may also declare additional taxes and may require the hotel to collect such taxes directly. You agree to pay any and all of such taxes/costs to the hotel directly upon checkout, unless otherwise specified. If you have any questions, please contact Traveloka Customer Service regarding any additional costs that may be included in the Hotel Price.
PAYMENT DETAILS AND PROCEDURES
Payments are made in the amount and currency as stated not including bank fees or any other charges by Bulgariya
Bulgariya does not collect taxes or levies. If a hotel or city destination charges taxes, those taxes are the responsibility of the user.
For all forms of reservations, you must make payment within the specified time limit. If the payment is not made, then Bulgariya reserves the right to
cancel all reservations.
Payment methods include but are not limited to bank transfer and credit card. For payment by bank transfer, you must provide the bank transfer receipt as proof of payment of reservations listed in the Bugariya confirmation email. You must follow the procedures contained in the confirmation email.
For other payment methods such as credit card, you must follow the procedures stated by Bugariya and/or the relevant payment service provider.
After you make full payment, Traveloka will place the order and issue a reservation code, which will be accompanied by:
4.Booking Details; and
5.Phone Number / Extension
How to oder/Booking
Start to search your jurney,hotel,hire car,van .You can select what you prefer the detail will be show
Fill in contact infomation Make sure all detail are correct Then proceed with the payment
select what your payment you preferred payment method. Do not exceed payment time limite
you can enquiry by email we will feed back soon
- you can order direct by phone - 0953831904
- button "Send Inquiry". It's necessary to fill in all the fields in the reservsation form
- you can order on this web page on line
HOW TO PAY
One we have recive you payment. We will confrime you by sms,email,call,Hotel vochure ,Booking confrime will be delivered to you email in 24 Hrs
Bank transfer to the account
Should you have question regarding booking process or hotel vochure is not recived after 60 min or 24 hrs
Please inform costomer service